Customer Loyalty Management System

Customer retention is the key challenge for any service provider worldwide. Creating stickiness is critical to customer loyalty, reducing churn and consistent profitability. Well-planned loyalty programs significantly influence customer acquisition and retention.

Our best-in-class Loyalty Management Solution is a collaborative customer engagement platform that manages customer relationships. The solution allows understanding and using information about customer’s demands, converts prospects into first-time buyers, convert first-time buyers into long-term happy customers & customize to fit the market needs and effectively measure, track, and reward customer loyalty.

It encompasses key functionalities to create, execute and manage customer preferences and purchase history, and leverages these insights to supply relevant services to the customer, thereby delivering a truly personalized experience.

Features

  • Loyalty Program Rule Definition: Enables Telco/Enterprise users to define most complex rules
  • Built-In Loyalty Program Designer: Allows building a successful loyalty program created for both individual and business customers
  • Real-time Gratification: Instant accrual, calculation and redemption of points/bonus, as well as digital voucher/coupon issuing and marketing communication through messages or delivered through Mobile Application
  • Customer Value: Set up personal contact preferences, channels and promotion types
  • Partnership Management: Strong capabilities in managing Partners/Merchants/Retailers within the coalition or multi-partner loyalty programs
  • Interactive dashboards and KPIs: Complete real-time insight of a loyalty program and customer engagement

Benefits

  • Track progress of the activity within the program
  • Real-time access to profile data, points balance, and transaction details
  • Real- time access to loyalty accounts through various channels
  • More privileges and benefits for top program members
  • Real-time point issuing and quick redemption
  • Flexible reward price plans: Points only or Points + Money
  • Dedicated module for program partners with  relevant  data  and  tools
  • Quick and easy integration of new partners, reduced time, and costs of new integrations