Omni-Channel Management

Omni-Channel redefines the customer experience in this digital era. The platform fulfils the complete digitization definition. 6d leverages digital content & service delivery platform with Omni-channel that differentiates customer experience and brand value from the rest of the crowd and bounds the sea of digitization in a comprehensive package. Omni-Channel delivers seamless content experience over conventional, digital & live-agent channels. Omni-channel is not restricted to cross channel support, but defines Omni-Device that is a specialized Omni-Channel, as the customer needs service and content experience on smart devices. The Platform offers consistent service experience on multiple channels and devices.

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Key Highlights

  • Multi-Modal ecosystem
  • Accelerate the use of self-care services that reduce network resource cost
  • Personalization in spite of multiple customer channels
  • Device & channel preference section