Omni-Channel redefines the customer experience in this digital era. The platform fulfils the complete digitization definition. 6d leverages digital content & service delivery platform with Omni-channel that differentiates customer experience and brand value from the rest of the crowd and bounds the sea of digitization in a comprehensive package. Omni-Channel delivers seamless content experience over conventional, digital & live-agent channels. Omni-channel is not restricted to cross channel support, but defines Omni-Device that is a specialized Omni-Channel, as the customer needs service and content experience on smart devices. The Platform offers consistent service experience on multiple channels and devices.
Accelerate the use of self-care services that reduce network resource cost
Personalization in spite of multiple customer channels