Unified Self Care

Over the last few years, the telecom industry has successfully used self-care & provisioning solution to reduce the cost of service and improve the customer satisfaction. The reason behind it is that the self-care service has surpassed the conventional channel to become the most widely used communication channel for customer services.

The next generation people are happy to solve their service issues, activation, subscription themselves rather than going for a costly & inconvenient way such as customer care service. 6d’s platform offers cross channel-Mobile App, Web, SMS, USSD, IVR, WEB self-care & provisioning solution to fulfil the operator’s customer service strategy by providing personalization in services that enhances the interaction of subscriber and assists operator to deliver personalized self-care service experience that aids the operator to differentiate the operator’s brand and services from the competition.

This solution offers flexibility in terms of time, place and channel to the customers.

 

unifiedselfcare

Key Highlights

  • Single self-care portal for operator, subscribers and businesses
  • Advanced workflow manager
  • Rich visual experience and clean interfaces from any device
  • Easy-to-add, new self-care services
  • Cross-platform promotion reduces marketing efforts
  • Seamless integration with legacy and third-party systems