6d’s Convergent 360 degree CRM, helps in accelerating customer acquisition, improve service satisfaction & customer loyalty, and focus purely on customer to boost revenue. Modern Telecom industry has scaled up service offerings and customers prefer interconnectivity & integration in daily lives.

 

Sub Modules:

  • Customer Acquisition
  • Contract Management
  • Document Management
  • Enterprise Management
  • Workflow Management – BPMN Tool
  • Customer Care & Trouble Ticketing
  • Sales/Lead Management

 

Key Differentiators:

  • Systematic Customer Acquisition along with managing Contracts and Documents
  • Enterprise onboarding, with bulk data upload
  • Customer Information Management – Individual/Corporate/Enterprise customers
  • Web and Mobile based Customer Care
  • Workflow management
  • Sales – Lead Management for faster conversions
  • Customer complaints and inquiry management
  • Grow Business with Effective Channel Management
  • Powerful Distributor Management
  • Provisioning and Activation Management

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