In the last few years, the telecom industry has successfully used self-care & provisioning solutions to reduce the cost of service and improve customer satisfaction. Self-care services have surpassed the conventional channels to become the most widely used communication channel for customer services.
Customer experience stands out as the key differentiator in the competitive market. The end customer wants control over self-care services. Next generation people are ready to solve their service issues, activation, subscription all by themselves in stead of opting a costly & inconvenient way such as customer care & voice services.
6d brings the customer-centric multi-screen and multi-channel self-care platform. It offers cross channel-Mobile App, Web, SMS, USSD, IVR, WEB self-care & provisioning solution to fulfil the operator’s customer service strategy by providing personalization in services which enhance the interaction of subscriber and assist operator to deliver personalized self-care service experience that aids the operator to differentiate his brand and services from the competition. This solution offers flexibility in a time, place and channel to the customer.
- Single self-care portal for the operator subscribers and businesses
- Advanced workflow manager
- Rich visual experience, clean interfaces from any device
- Easy to add new self-care services
- Cross-platform promotion reduced marketing efforts
- Seamless integration with legacy and third-party systems